Return & Exchange Policy

Return & Exchange Policy

At LIAM, we want you and your little ones to love your purchase. If you are not completely satisfied, we are here to help. Please review our policy below for returns and exchanges on our body mists, perfumes, and kids' care ranges.

1. Core Conditions for Returns & Exchanges

To eligible for a return or exchange, your items must meet the following criteria:

·         Timeframe: Requests must be made within 7 days of delivery.

·         Product Condition: Items must be unused, unaltered, and in their original packaging.

·         Safety Seals: Due to hygiene and safety standards, all baby care items (shampoos, conditioners, powders, oils, repellents) and fragrances must have their original protective seals completely intact.

·         Proof of Purchase: A valid order number or receipt is required.

 

2. Non-Returnable Items

For health, safety, and sanitary reasons, we cannot accept returns or exchanges on:

·         Products with broken safety seals or opened bottles.

·         Partially used perfumes, body mists, or kids' care products.

·         Items purchased during clearance, flash sales, or from mystery boxes.

·         Individual items separated from a Baby Gift Set (gift sets must be returned in full).

 

3. Damaged, Defective, or Incorrect Items

We take great care in packaging, but mistakes can happen. If your product arrives leaked, broken, or incorrect:

1.    Take a clear photo or video of the damaged item and the shipping label Contact us via WhatsApp at [ +92-321-3229999 ] or email [ support@liam.pk ] within 48 hours of delivery.

3.    We will ship a replacement or missing item immediately at zero extra cost to you.

 

4. How to Initiate a Return or Exchange

Follow these simple steps to start your process:

·         Step 1: Contact our customer service team via WhatsApp or Email.

·         Step 2: Provide your Order ID and the reason for your return/exchange.

·         Step 3: Once approved, pack the item securely in its original box.

·         Step 4: Dispatch the parcel back to our warehouse address via a traceable courier service. (Note: Return shipping charges are borne by the customer unless the item was damaged or incorrect upon arrival).

5. Refund Policy & Processing Time

Once we receive and inspect your returned item at our warehouse, we will notify you of approval or rejection. Approved refunds are processed based on your original payment method:

·         Online Payments ( EasyPaisa / JazzCash / Bank Transfer ): Refunds will be reversed directly back to your original payment account. This typically takes 2 to 4 working days depending on your bank.

·         Cash on Delivery (COD): For COD orders, refunds will be transferred via Bank Transfer or EasyPaisa / JazzCash wallet. You will need to provide your verified account details to our support agent. COD refunds take 3 to 5 working days to process post-approval.

Please note: Shipping fees paid on the original order are strictly non-refundable.

Need Help?

Our support team is available from 10:00 AM to 6:00 PM (Monday to Saturday).

·         WhatsApp: +92-321-3229999

·         Email: support@liam.pk

·         Instagram Direct Message: https://www.instagram.com/liam.cosmetics

·         Facebook Direct Message: https://web.facebook.com/LiamCosmetics